Privacy Policy

At Empowered Living Therapy (“we”, “our”, “us”), we are committed to protecting your privacy and personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

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We never sell or trade your personal data. As a therapy provider working closely with adults living with disability, we value transparency, dignity, and client control over personal information.

We may collect and store the following information as part of our service delivery:​​

• Full name, date of birth, address, phone number, email

• NDIS number, plan details, and funding categories

• Information about disability, health history, diagnoses, assessments, and medications

• Functional goals, service records, and therapy reports

• Contact details for support coordinators, family members, or guardians

• Data collected from online forms or email correspondence

• Technical data (cookies, browser type, IP address, website activity)

We collect information from:​

• Intake and consent forms

• Contact via phone, email, or telehealth

• Reports or referrals provided by other professionals (with consent)

• Our website contact or enquiry forms

• Service notes recorded during therapy

Your information is used to:​

• Provide tailored occupational therapy supports

• Complete NDIS assessments and functional capacity reports

• Communicate with you and your support team

• Manage bookings, records, and billing

• Comply with NDIS and legal reporting requirements

• Improve the quality, accessibility, and safety of our services

All client data is stored securely in password-protected digital systems. These include clinical and administrative platforms that meet privacy and cybersecurity standards.

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Security measures include:

• Secure file storage (e.g. Google Workspace with 2FA)

• Role-limited access to confidential files

• Encrypted email and device protection

• Regular privacy training and compliance review

We will not disclose your personal or sensitive information without your consent unless required by law.

We may share information with:

• The NDIA or NDIS Commission (where appropriate)

• Your GP or other allied health professionals (with consent)

• Support Coordinators or Plan Managers

• Legal guardians or authorised representatives

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We do NOT send your personal information overseas.

You have the right to:

• Access the information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent for information sharing (unless legally required)

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To request access or changes, please email us at: admin@empowered-livingtherapy.com.au

If you have a privacy concern or wish to lodge a complaint, you can:

• Speak with your OT directly

• Email: admin@empowered-livingtherapy.com.au

• We will respond within 3 business days and aim to resolve all concerns within 30 days.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

• We use cookies and analytic tools (e.g. Google Analytics) to understand how visitors use our website. This helps us improve content, usability, and service quality.

• Online forms are secured with encryption protocols. We do not collect identifiable health or financial data through casual browsing.

• We may update this policy from time to time. The latest version will always be published on our website.

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• Last reviewed: 04 July 2025
  Next review due: 04 July 2026

• Privacy Officer: Karen Lo
  Email: admin@empowered-livingtherapy.com.au
  Phone: 0388 240 707